Current User’s Startup Folder location:
All Users’ Start Folder location:
AppData & ProgramData folder are hidden, needs to enable Show hidden files, folders and drives
Another faster access method is:
1) Press Windows Key and R key
shell:common startup (for All users)
shell:startup (for current users)
3) Click OK
Reason to access Startup Folder:
After Windows loaded, it will load application shortcuts found in Startup folder.
For Example, Outlook. Instead of clicking Outlook after Windows loaded, Outlook shortcut in Startup Folder will auto-load.
Issue: User unable to print to Microsoft Print to PDF when he uses Edge.
Microsoft Print to PDF is missing in Devices and Printers
1) Press Windows Key and R Key ( Run Window appears)
2) Type optionalfeatures (Windows Features appears)
3) Scroll down to Microsoft Print to PDF
4) Uncheck box beside Microsoft Print to PDF and click OK
5) Do step 1 to 3
6) Check box beside Microsoft Print to PDF and click OK
7) Go to Devices and Printers to check whether Microsoft Print to PDF has added back.
Issue: User configured Outlook (POP3). He able to receive email but unable to
(550 5.7.1 Client does not have permissions to send as this sender)
1) make sure username and password are correct
2) Check E-mail Account settings again,
2) Incoming mail Server and Outgoing mail Server
3) Username and password
4) server port numbers
Issue: When user opened the Excel files which exported from AMS system, no information displayed.
If user checked the box for Unblock
User will able to see the information exported from AMS system.
- open Excel program
- Click on File, Options, Trust Center
- Click on Trust Center Settings… button
- Click on Protected View (left pane)
- uncheck Enable Protected View for files originating from the internet and Enable Protected View for files located in potentially unsafe locations
- Click ok
- Open the exported excel file. It will display information without prompt or error message.
Local Security Policy:
1) Go to Control Panel, Administrative Tools
2) Double click on Local Security Policy
3) Click on Account Policies, Password Policy
4) (On the right pane) Set Disable for Password must meet complexity requirements
5) Set 0 days for Maximum password age
1) Type gpmc.msc in Run command.
2) Double click on Forest:xx.local, Domains, xx.local
3) Right click on Default Domain Policy and select Edit
4) Click on Computer Configuration, Policies, Windows Settings, Security Settings, Account Policies
5) (on the right pane) Double click Password Policy
6) Set Disable for Password must meet complexity requirements
7) Set 0 days for Maximum password age
8) Type gpupdate /force in Run command
Issue: User wants to have Outlook auto-open first after he login to Windows.
1) Press Windows key and R key (Run window appears)
2) Type in shell:startup and click Ok (Startup folder appears)
3) Right-click on empty space and select New, Shortcut
4) Browse to Outlook’s Location and click Ok
My Outlook 2010’s location – C:\Program Files (x86)\Microsoft Office\Office14
5) Click Next and Finish
Issue: User unable to open Excel files. Encountered “There was a problem sending the command to the program”. error message.
1) Open Excel program
2) Click on File, Options, Advanced
3) Scroll down to General column
4) Uncheck the box for Ignore other applications that use Dynamic Data Exchange (DDE)
5) Click ok