Error Message: There is insufficient memory or disk space. Word cannot display the requested font.

Issue: A users encountered error message: “There is insufficient memory or disk space. Word cannot display the requested font.” when he opens Word document. Beside Word, he also faces same issue for Excel and other Microsoft Office programs.
When he clicked on Fonts, there is only 2 type of fonts.

1) Go to \\%username%\AppData\Roaming\Microsoft\Templates
2) rename or delete file
3) Open Word again but still having the same error message

4) Go to Control Panel, Programs and Features
5) Right click on Microsoft Office 2010 and select Change
6) Select Repair and click Continue
7) After Repaired, restart computer.
8) Word able to open without error message.



Outlook 2010 – 0x800CCC1A Error [Exchange Server 2013]

POP3 users encountered error message:

1) Open EMS [Exchange Server 2013]
2) Type Get-ServerComponentstate -identity Exch-svr01 to verify PopProxy whether is inactive
3) Type Set-ServerComponentState -Identity (Servername) -Component PopProxy -Requester HealthAPI -State Active
4) If POP3 users still unable to send emails,
restart MSExchangeFrontEndTransport service



Outlook 2010 – 0x80042108 Error [Exchange Server 2013]

Users encountered error message when they use Outlook 2010.

1) Restart MSExchangePop3 service [Exchange Server 2013]
2) If the service status is stopping,
i) open elevated command prompt (Run as Administrator) to find PID, type sc queryex MSExchangePOP3
    ii) note down PID number
iii) type taskkill /pid (PIDnumber) /f (e.g. taskkill /pid 29300 /f)
3) Start MSExchangePop3 service

Server error: ‘550 5.7.1 Unable to relay’

Issue: User unable to send out email. Error message :Server error: ‘550 5.7.1 Unable to relay’

1)Check email account settings.
2)Make sure smtp server is correct
3) In email account settings, more settings, Outgoing Server,  make sure there a tick for “My outgoing server (SMTP) requires authentication” and Use same settings as my incoming mail server is selected.

Exchange 2013 – POP3 users unable to receive emails

POP3 users unable to receive emails but Exchange users and OWA are working fine.

Error Message:
Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.


1) In EMS, type Get-ServerComponentstate -Identity <mailservername> to check

If the result is:

2) Type Set-ServerComponentState -Identity <mailservername> -Component PopProxy -Requester HealthAPI -State Active

3) Type Get-ServerComponentstate -Identity <mailservername> to confirm PopProxy’ s state is active.

4) POP3 users should able to receive their incoming mails.


Canon InkJet iX7000 printer kept printing from manual tray

User’s Canon InkJet iX7000 Printer kept printing from manual tray in Outlook even though:
a) Cassette has paper
b) In printer properties, Paper Source is Manual Tray as default even i changed it to Cassette
c) In Word, Paper Source can select to Cassette and print out from Cassette.

1) In Outlook, go to Paper Setup and changed to Cassette for Paper Source.
2) In Printer properties, Paper Source also “auto-changed” to Cassette
3) User able to print using paper from Printer’s Cassette.

Win 10 – Startup Folder

Current User’s Startup Folder location:
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

All Users’ Start Folder location:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp

AppData & ProgramData folder are hidden, needs to enable Show hidden files, folders and drives

Another faster access method is:
1) Press Windows Key and R key
2) type:
shell:common startup (for All users)
shell:startup (for current users)
3) Click OK

Reason to access Startup Folder:
After Windows loaded, it will load application shortcuts found in Startup folder.
For Example, Outlook. Instead of clicking Outlook after Windows loaded, Outlook shortcut in Startup Folder will auto-load.