Error Message: There is insufficient memory or disk space. Word cannot display the requested font.

Issue: A users encountered error message: “There is insufficient memory or disk space. Word cannot display the requested font.” when he opens Word document. Beside Word, he also faces same issue for Excel and other Microsoft Office programs.
When he clicked on Fonts, there is only 2 type of fonts.

1) Go to \\%username%\AppData\Roaming\Microsoft\Templates
2) rename or delete file
3) Open Word again but still having the same error message

4) Go to Control Panel, Programs and Features
5) Right click on Microsoft Office 2010 and select Change
6) Select Repair and click Continue
7) After Repaired, restart computer.
8) Word able to open without error message.



Outlook 2010 – 0x800CCC1A Error [Exchange Server 2013]

POP3 users encountered error message:

1) Open EMS [Exchange Server 2013]
2) Type Get-ServerComponentstate -identity Exch-svr01 to verify PopProxy whether is inactive
3) Type Set-ServerComponentState -Identity (Servername) -Component PopProxy -Requester HealthAPI -State Active
4) If POP3 users still unable to send emails,
restart MSExchangeFrontEndTransport service



Outlook 2010 – 0x80042108 Error [Exchange Server 2013]

Users encountered error message when they use Outlook 2010.

1) Restart MSExchangePop3 service [Exchange Server 2013]
2) If the service status is stopping,
i) open elevated command prompt (Run as Administrator) to find PID, type sc queryex MSExchangePOP3
    ii) note down PID number
iii) type taskkill /pid (PIDnumber) /f (e.g. taskkill /pid 29300 /f)
3) Start MSExchangePop3 service

Install Malwarebytes Endpoint Agent on Windows 2003 Server

Requirement for install Malwarebytes Endpoint Agent on Windows 2003 Server:
.NET Framework 4

Go to
and download the file

.NET 4.0 Client Profile and Full Package are installed.
You can proceed to install Malwarebytes Endpoint Agent




Server error: ‘550 5.7.1 Unable to relay’

Issue: User unable to send out email. Error message :Server error: ‘550 5.7.1 Unable to relay’

1)Check email account settings.
2)Make sure smtp server is correct
3) In email account settings, more settings, Outgoing Server,  make sure there a tick for “My outgoing server (SMTP) requires authentication” and Use same settings as my incoming mail server is selected.

Lenovo Thinkpad E470 (Win 10) – Connecting to External Monitor Viewsonic VA1903a

Issue: Lenovo Thinkpad E470 user trying to connect to Viewsonic VA1903a Monitor but monitor displayed “Out of Range”

1) E470’s resolution is 1920×1080 whereas VA1903a’s resolution is 1366×768. Need to lower resolution in order to display properly.
2) Go to Intel HD Graphics Control Panel and click on Display
3) Select the other display instead of “Built-in Display”
4) Change Resolution to 1366×768
5) Select “Scale to Full Screen”
6) Click on Apply
7) Viewsonic monitor should able to display your Desktop.